Help Center
Terms & Conditions
Last updated: October 2025
Welcome to NGPLuxury.com. By placing an order on our website, you agree to the following terms and conditions.
1. General Information
NGP Luxury
KVK: 97999032
Address: Boskamp 4, 3343EB Hendrik-Ido-Ambacht, The Netherlands
Phone: +31 6 19 12 17 74
Email: Contact@ngpluxury.com
2. Products & Orders
All our products are described and photographed as accurately as possible. Small differences in color or packaging may occur.
We reserve the right to refuse or cancel any order if an error or technical issue occurs.
3. Prices & VAT
All prices are shown in euros (€).
No VAT is charged under the small business exemption (KOR – Netherlands).
4. Payments
Payments are processed securely through Shopify’s payment system. We do not store your payment details.
5. Shipping & Delivery
Shipping costs and delivery times are listed on the “Shipping & Delivery” page.
6. Returns & Refunds
Please read our policy under “Returns & Refunds” for detailed information.
7. Liability
We are not responsible for any indirect damages or losses caused by the use of our products.
8. Contact
If you have any questions, please contact us:
NGP Luxury, Boskamp 4, 3343EB Hendrik-Ido-Ambacht, The Netherlands
Email: Contact@ngpluxury.com
Returns & Refunds Policy
Last updated: October 2025
At NGP Luxury, we want you to be happy with your purchase.
If you are not satisfied, you can return your order within 14 days after receiving it.
1. Return Conditions
- The product must be unused and in its original packaging.
- Returns must include the receipt or proof of purchase.
- Personalized or custom-assembled gift sets cannot be returned unless defective.
2. How to Return
Please send us an email before returning any item: Contact@ngpluxury.com
After approval, send the product back to:
Boskamp 4, 3343EB Hendrik-Ido-Ambacht, The Netherlands.
3. Refunds
- Refunds are made using the same payment method used for purchase.
- Shipping costs are non-refundable (unless we sent a wrong or defective item).
- You will receive the refund within 7–10 business days after the return is received and inspected.
4. Exchanges
If you wish to exchange a product, please contact us within 14 days.
5. Questions
For any issue, please contact us: Contact@ngpluxury.com or +31 6 19 12 17 74.
Shipping & Delivery
Last updated: October 2025
1. Shipping Area
We currently ship within the Netherlands and selected EU countries.
2. Delivery Time
Orders are processed within 1–2 business days.
Delivery usually takes 1–3 working days within the Netherlands, and 3–7 days within the EU.
3. Shipping Costs
Shipping rates are displayed at checkout before you confirm your order.
Free shipping may apply for certain promotions or minimum order values.
4. Order Tracking
Once your order is shipped, you will receive a confirmation with tracking details (if available).
5. Delays
Delays caused by postal services or external factors (weather, strikes, holidays) are beyond our control, but we always do our best to assist.
6. No VAT Charged
All prices include delivery fees where mentioned.
No VAT is charged (KOR exemption, The Netherlands).
Contact:
NGP Luxury – Boskamp 4, 3343EB Hendrik-Ido-Ambacht, The Netherlands
Email: Contact@ngpluxury.com
Phone: +31 6 19 12 17 74
Privacy Policy
Last updated: October 2025
NGP Luxury respects your privacy and protects your personal data in accordance with EU GDPR rules.
1. Data We Collect
We collect only the data necessary to process your order:
- Name, address, phone number, and email
- Payment details (processed securely via Shopify Payments)
- Order history and communication preferences
2. Purpose of Data Use
Your data is used only for:
- Processing and delivering orders
- Customer support and communication
- Legal and tax requirements
3. Data Security
Our store is hosted on Shopify, which provides secure servers and encryption.
We do not sell or share your personal data with third parties for marketing purposes.
4. Cookies
Our website uses cookies for basic functionality, analytics, and to improve user experience.
You can disable cookies in your browser settings at any time.
5. Retention Period
We keep order data for as long as legally required (for tax and accounting purposes).
6. Your Rights
You have the right to access, correct, or delete your data at any time.
Please contact us at Contact@ngpluxury.com to exercise your rights.
7. Contact
NGP Luxury
Boskamp 4, 3343EB Hendrik-Ido-Ambacht, The Netherlands
KVK: 97999032
Email: Contact@ngpluxury.com
Imprint / Legal Notice
Business Information
NGP Luxury
KVK: 97999032
Boskamp 4, 3343EB Hendrik-Ido-Ambacht, The Netherlands
Phone: +31 6 19 12 17 74
Email: Contact@ngpluxury.com
Website: NGPLuxury.com
Owner: NGP Luxury – Online Sales
Business Type: E-commerce (gift sets & accessories)
VAT: No VAT charged (KOR – small business exemption, The Netherlands)
Disclaimer:
We make every effort to ensure the information on this website is accurate.
However, NGP Luxury cannot be held liable for any indirect, incidental, or consequential damages resulting from the use of this website or its products.
Copyright:
All texts, images, and product descriptions on NGPLuxury.com are protected by copyright.
Reproduction or redistribution is not permitted without written consent.